If you purchased your Deia device within the last 60 days and are not satisfied with the product performance and have your receipt for proof of purchase, you are entitled to a refund.
What do I do if my Deia product is defective?
If your Deia product becomes defective within two years of purchase, you may exchange it for a replacement at no charge, given you can provide proof of purchase.
How do I turn on my Deia device?
To turn on your device, press and hold the power button for 3-5 seconds. To cycle through the various vibration settings, press the same button firmly each time.
Are Deia products waterproof?
Yes, all Deia products are waterproof, making them easy to clean!
Is it safe to use a silicone-based lubricant with my Deia product?
Deia recommends using a water-based lubricant as it is the safest option for use with sexual wellness devices and condoms. Silicone-based lubricants are sticky and may destroy your silicone sexual wellness devices.
How do I charge my Deia product?
All Deia products come with a magnetic charging cable, a charging stand with a USB charging cable, or a charging case with a USB charging cable.
Deia products with a magnetic charging cord, line up the two charging nodes on the charging cord with the charging nodes on the product (two small metal circles located on the bottom of the device). The cord and product should magnetically attach. Plug the other end into a 5v power source (standard mobile phone charger). The LED light will pulsate slowly to indicate charging and turn solid when fully charged.
Deia products with a charging stand, place the product in the charging stand with the power button facing down. Rotate the product until it fully and securely sits in the stand. Plug the USB charger into the back of the charging stand. Plug the other end into a 5v power source (standard mobile phone charger). The LED light will pulsate slowly to indicate charging and turn solid when fully charged.
Deia products with a charging case, place the device into the charging case and plug the micro-USB head into the port on the back of the charging case. Plug the other end into a 5v power source (standard mobile phone charger). The LED light will pulsate slowly to indicate charging and turn solid when fully charged.
How do I clean my Deia product?
Be sure to clean thoroughly before and after each use. Since all Deia products are waterproof, you can easily clean them with water and mild soap.
How do I store my Deia product?
Store all sexual wellness devices separately; sexual wellness devices of different materials can damage each other if left in contact.
My Deia product is getting warm. Should I be worried?
It is normal for your products to get a little warm; however, it should not be getting uncomfortably hot. If you are using the Hot & Cold, it is normal for this product to heat up. Stop using the product immediately if the heat creates discomfort.
Are Deia products latex-free?
All Deia products are manufactured using body-safe silicone that is skin-friendly, harmless to the human body, and free from phthalates, BPA, and latex.
Do Deia products come with a warranty?
All Deia devices come with a 2-year limited warranty.
